Splashy Land Custom Booking System
Building a family attraction website with a custom park
iticket booking and rescheduling system.
Splashy Land needed more than a brochure website. I built the full website plus a custom booking system where visitors can book and purchase park tickets before their session, manage changes before the event starts, and receive ticket communication while the owner manages customer and booking data from the backend.
A complete ticketing platform for a seasonal family park.
The system supports online ticket sales, session-based booking, customer records, database storage, owner access, and email campaigns for ticket updates and promotions.
DB
Project Overview
From website to full ticketing operation.
Splashy Land brings together Splash Park, Bounsea, Magical Unicorn Lake, and themed event experiences at Barking Park. The website needed to sell tickets, explain attractions, support visitor planning, and help the owner manage users and bookings.
The Challenge
Park ticket sales needed to move beyond manual bookings.
The business needed a website that could explain multiple attractions, sell tickets in advance, manage time-based sessions, store customer data, and give visitors flexibility to change bookings before the event date started.
- Visitors needed to book tickets online before arriving.
- Different attractions required different session lengths and ticket packages.
- Customers needed cancellation and rescheduling options before their event/session.
- The owner needed backend access to customer, ticket, and booking data.
- The owner also needed a way to send ticket updates and promotional emails.
The Solution
A custom ticket booking system connected to the website.
I built a complete website with an integrated booking system that lets visitors select an attraction, choose a date/session, purchase tickets, receive confirmation, and manage booking changes before the session starts.
- Online ticket purchase before the event/session date.
- Custom booking rules for attractions and sessions.
- Cancel/reschedule logic before the event starts.
- Backend database storage for all user and booking records.
- Owner email tools for ticket communication and promotions.
System Architecture
Website, tickets, database, and owner tools in one flow.
The project connected frontend booking with backend operations so the site could handle both customer experience and business management.
Customer Website
Visitors browse attractions, plan their visit, read ticket rules, and book online for Splash Park, Bounsea, Unicorn Lake, and events.
Custom Booking Engine
Session selection, ticket purchase, confirmation, cancellation, rescheduling, and rule-based booking management.
Owner Backend
All users, tickets, orders, session data, and customer communication records are stored in the database for owner access.
Booking Journey
How visitors book and manage tickets.
The customer journey was designed to make advance booking simple while giving the owner structured data in the backend.
01
Choose Attraction
Visitor selects from Splash Park, Bounsea, Unicorn Lake, combo packages, or special event tickets.
02
Select Date & Session
Visitor chooses the available date and time slot before the event or session begins.
03
Purchase Ticket
The booking is paid online, and the ticket information is saved into the database.
04
Receive Confirmation
Customer receives ticket confirmation and booking details by email.
05
Manage Booking
Before the event starts, customers can cancel or reschedule their ticket based on the booking rules.
06
Owner Follow-up
The owner can email customers about ticket updates, promotions, reminders, or future events.
Key Features
Built for real park operations.
The booking system was designed around ticket rules, session timing, user data, and customer communication.
01
Custom Ticket Booking System
Users can book and purchase park tickets before the event or session date.
02
Advance Purchase Flow
Customers select attraction, session, ticket type, date, and time before completing payment online.
03
Cancel / Reschedule Logic
Users can cancel or reschedule tickets before the event starts.
03
Customer Data Management
Customer, ticket, event, payment, and booking details are stored in the backend database.
05
Owner Admin Dashboard
The owner can view bookings, manage ticket data, track users, and access purchase information.
06
Email Campaign System
The owner can send emails about tickets, event updates, seasonal offers, and promotions.
Ticket Types
Multiple attractions and package options.
The site supports individual tickets and combined attraction packages. The public site states that purchased tickets are non-refundable but can be rescheduled up to two hours before the session or event starts.
Images are live preview thumbnails from the Splashy Land website. For an offline portfolio version, replace these with exported screenshots or attraction images from the site media library.
Website Visuals
Live previews from the website.
These visuals show the website experience, attraction pages, ticket information, and planning content.
Backend Data
Owner access to customer and ticket records.
The owner can use backend data to manage operations, communicate with customers, and promote future tickets and events.
Client Information
Full Name
Phone
Booking Account
Customer Notes
Email Status
Ticket Data
Ticket Type
Attraction
Session Time
Booking Date
Quantity
Ticket Status
Payment Data
Order ID
Payment Status
Total Amount
Discount
Refund Status
Transaction Notes
Marketing Data
Promotion Sent
Campaign Name
Email Segment
Newsletter Status
Last Email Date
Follow-up Notes
Business Impact
A scalable ticket sales system for park growth.
The final website helps Splashy Land sell tickets online, manage visitor data, reduce manual admin work, and communicate with customers directly.
online ticket booking before event and session dates.
Final Outcome
Splashy Land now has a complete website and custom booking platform that supports advance ticket sales, customer booking management, owner access to backend data, and promotional email communication.
- Customers can book and purchase tickets before sessions/events.
- Customers can cancel or reschedule before the event/session starts.
- Owner can access customer, ticket, order, and event data.
- Owner can send ticket updates and promotional emails.
- The system supports multiple attractions, session types, and ticket packages.
Need a custom booking system for your business?
Sertechs builds custom ticketing platforms, booking systems, event management tools, databases, and customer communication systems for parks, attractions, events, and service businesses.
