1. About Sertechs

Sertechs provides digital and technology services that may include:

• Web design and development
• eCommerce development
• SaaS development
• AI automation and workflow solutions
• Custom software and systems
• Search engine optimization
• Digital marketing
• Website performance and security services
• Funnel and conversion-focused development
• Technical consulting
• Ongoing website maintenance and support

The exact services provided to a client will be defined in the relevant proposal, quotation, statement of work, agreement, invoice, or written communication.

2. Use of Our Website

You may use our website for legitimate informational and business purposes.

You agree not to:

• Attempt to gain unauthorized access to our website or systems
• Interfere with website security or functionality
• Introduce viruses, malware, or malicious code
• Scrape, copy, or reproduce website content unlawfully
• Use the website for fraudulent or unlawful purposes
• Misrepresent your identity or business information
• Attempt to disrupt our servers, services, or infrastructure

We reserve the right to restrict access to our website where misuse or harmful activity is detected.

3. Project Scope and Proposals

The scope of each project will be based on the requirements agreed between Sertechs and the client.

A proposal, quotation, estimate, or project brief may include:

• Deliverables
• Features and functionality
• Project timeline
• Pricing
• Payment schedule
• Revision allowance
• Technical requirements
• Client responsibilities
• Third-party costs
• Support or maintenance terms

Any work requested outside the agreed scope may be treated as additional work and may require a revised quotation, additional payment, or extended timeline.

4. Client Responsibilities

Clients are responsible for providing accurate and timely information required to complete the project.

This may include:

• Website content
• Images and media
• Product information
• Brand assets
• Login credentials
• Hosting or domain access
• Third-party platform access
• API credentials
• Feedback and approvals
• Legal or regulatory information relevant to their business

Delays in providing required materials, approvals, feedback, or access may affect project timelines.

The client is responsible for ensuring that materials supplied to Sertechs do not violate copyright, trademark, privacy, or other legal rights.

5. Pricing and Payments

Project pricing will be communicated through a proposal, quotation, invoice, contract, or other written agreement.

Depending on the project, payment may be required:

• In full before work begins
• Through an initial deposit
• In project milestones
• On a recurring basis
• Upon completion of agreed deliverables

Unless otherwise agreed in writing, invoices must be paid within the timeframe stated on the invoice.

Sertechs may pause or delay work where payments are overdue.

Any third-party fees, software subscriptions, premium plugins, hosting charges, advertising spend, domain fees, API fees, platform fees, or external service costs are the client’s responsibility unless specifically included in the agreed project price.

6. Changes and Additional Work

Requests that fall outside the original agreed scope may be treated as additional work.

Examples may include:

• New pages
• Additional functionality
• New integrations
• Major design changes
• Additional automation workflows
• Additional revisions beyond the agreed amount
• Content migration not included in the original scope
• New third-party platform requirements

Sertechs may provide a separate quotation or timeline for additional work before proceeding.

7. Revisions

Where revisions are included in a project, they apply only to work within the originally agreed scope.

A revision means a reasonable adjustment to an existing deliverable and does not include a complete redesign, new functionality, or substantial change in project direction.

Additional revisions may be charged separately.

8. Project Timelines

Any delivery date or project timeline provided by Sertechs is an estimate unless specifically agreed otherwise in writing.

Project timelines may be affected by:

• Client response times
• Delayed approvals
• Missing content or access
• Scope changes
• Third-party platform limitations
• API issues
• Hosting or server problems
• Unexpected technical complications
• Events beyond our reasonable control

Sertechs will make reasonable efforts to communicate material delays where they occur.

9. Website, Software and Automation Testing

Sertechs takes reasonable steps to test websites, software, integrations, and automation workflows before delivery.

However, digital systems may behave differently depending on:

• Browsers
• Devices
• Operating systems
• Hosting environments
• Third-party APIs
• Software updates
• Plugins
• External platforms
• User configuration

Clients should review and test delivered work during the review or acceptance period and report any issues promptly.

10. AI and Automation Services

Some Sertechs services may involve artificial intelligence, automated workflows, APIs, machine learning tools, or third-party AI platforms.

AI-generated or automated outputs may occasionally contain errors, incomplete information, or unexpected results.

Clients are responsible for reviewing business-critical outputs before relying on them for legal, financial, medical, compliance, employment, or other high-impact decisions.

Sertechs does not guarantee that any AI or automation system will operate without interruption, error, or changes caused by third-party providers.

11. Third-Party Services

Projects may rely on third-party products or platforms including hosting providers, payment processors, APIs, plugins, themes, SaaS products, analytics platforms, advertising platforms, email systems, cloud services, or social networks.

Sertechs is not responsible for:

• Third-party outages
• Price increases
• Account suspensions
• API changes
• Platform policy changes
• Discontinued features
• Security incidents outside our control
• Changes made by third-party software providers

Any third-party service is also subject to that provider’s own terms and policies.

12. Hosting, Domains and Security

Where Sertechs assists with hosting, domains, website maintenance, backups, or security, we will take reasonable technical precautions based on the agreed service.

However, no website, server, network, or software system can be guaranteed to be completely secure.

Unless specifically included in an ongoing maintenance agreement, the client remains responsible for maintaining:

• Hosting accounts
• Domain renewals
• Software updates
• Backups
• Security monitoring
• Licenses
• Third-party subscriptions

Sertechs is not responsible for losses caused by expired domains, unpaid hosting accounts, compromised credentials, or changes made by the client or unauthorized third parties.

13. Intellectual Property

Unless otherwise agreed in writing, clients retain ownership of original content, trademarks, logos, images, and materials they provide to Sertechs.

Ownership of custom work created specifically for a client may transfer after all agreed payments have been received, subject to any third-party licenses or pre-existing components.

Sertechs may retain ownership of:

• Internal development methods
• Reusable code
• Frameworks
• Libraries
• Development tools
• Processes
• Templates
• General technical knowledge
• Pre-existing intellectual property

Third-party components remain subject to their respective licenses.

14. Portfolio and Case Studies

Unless confidentiality has been agreed in writing, Sertechs may reference completed work in its portfolio, case studies, website, presentations, or marketing materials.

This may include the client’s business name, project screenshots, website link, general project description, and publicly available results.

Clients may request confidentiality before publication of a project.

15. Confidential Information

Both parties should treat confidential business, technical, financial, and access information responsibly.

Sertechs will not intentionally disclose confidential client information to unrelated third parties except where:

• Required to deliver the service
• Authorized by the client
• Required by law
• Necessary to protect legal rights or security

Clients should avoid sending passwords or sensitive credentials through insecure communication channels where safer alternatives are available.

16. Marketing, SEO and Performance Results

Sertechs may provide SEO, advertising, conversion, website optimization, or digital growth services.

While we aim to improve performance using reasonable professional methods, we do not guarantee specific:

• Search engine rankings
• Revenue
• Sales
• Leads
• Conversion rates
• Website traffic
• Advertising returns
• Business growth

Results may vary depending on market conditions, competition, budget, industry, client decisions, algorithms, third-party platforms, and other factors outside our control.

Any case study, statistic, performance result, or example shown on our website represents a particular project or historical outcome and should not be interpreted as a guarantee of identical future results.

17. Client Approval and Project Acceptance

Clients are responsible for reviewing deliverables before final approval or launch.

Once a deliverable has been approved, published, launched, or placed into production, it may be considered accepted unless otherwise agreed.

Issues discovered after acceptance may be handled under an applicable support agreement or quoted as additional work.

18. Refunds and Cancellations

Because many Sertechs services involve custom professional work, time, planning, development, and resource allocation, payments for work already completed are generally non-refundable unless otherwise agreed in writing.

If a project is cancelled, the client may be responsible for payment for:

• Work already completed
• Time already spent
• Third-party costs already incurred
• Non-refundable software or service purchases

Any specific refund or cancellation terms stated in a proposal or contract will take priority over this general section.

19. Suspension or Termination of Services

Sertechs may suspend or terminate services where reasonably necessary, including where:

• Invoices remain unpaid
• The client repeatedly fails to provide required information
• The service is being used unlawfully
• There is abusive or threatening conduct
• Continuing the project would create a legal or security risk
• The client materially breaches an agreement

Where appropriate, we will attempt to provide reasonable notice before suspension or termination.

20. No Professional Legal or Financial Advice

Information provided on the Sertechs website is for general informational purposes.

Unless specifically stated otherwise, Sertechs does not provide legal, accounting, financial, medical, or regulatory advice.

Clients should obtain appropriate professional advice where required.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Sertechs will not be responsible for indirect, incidental, special, consequential, or business losses resulting from the use of our website or services.

This may include loss of profits, revenue, data, opportunities, reputation, or business interruption.

Where liability cannot legally be excluded, it will be limited to the extent permitted by applicable law and subject to any separate written agreement between Sertechs and the client.

22. Third-Party Links

Our website may include links to third-party websites or services.

These links are provided for convenience or informational purposes.

Sertechs does not control and is not responsible for third-party websites, their content, availability, security, or privacy practices.

23. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our website or services, you should also review the Privacy Policy available at:

sertechs.com/privacy-policy/

24. Changes to These Terms

Sertechs may update these Terms & Conditions from time to time to reflect changes in our website, services, technology, business practices, or applicable requirements.

The updated version will be published on this page and the “Last Updated” date will be revised.

Continued use of our website after changes are published constitutes acceptance of the updated terms.

25. Governing Terms and Disputes

These Terms are subject to applicable laws and any additional written agreement between Sertechs and the client.

If a dispute arises, both parties should first attempt to resolve the matter through reasonable good-faith communication.

Where a signed contract, proposal, statement of work, or other written agreement contains terms that conflict with these website Terms, the specific written project agreement will generally take priority for that project.

26. Contact Us

If you have questions about these Terms & Conditions, please contact:

Sertechs

Website: sertechs.com

Email: info@sertechs.com